Getting our clients back on "Trakk"For the road ahead

FREQUENTLY ASKED QUESTIONS

  • Does Auto Trakk provide a warranty on the vehicle I am leasing?

    Yes - Auto Trakk does provide a limited power train warranty. Please contact Customer Service if you have questions regarding coverages

  • Can I make my payment online?

    Yes - To create your online account, simply click here and then follow the on-screen prompts.

    If you've already created your online account, click here to sign in.

  • Does Auto Trakk have an automated payment option?

    Yes - Auto Trakk offers Pay by Phone. Simply call our toll free number 1-844-361-9103 and follow the prompts to enter your social security number and debit or credit card information.

    If your vehicle is equipped with a device that has a keypad, you will receive a code for each weekly payment you make. You may enter all codes into the device at the same time.

    If your vehicle is equipped with a PassTime™ device, the device will automatically be activated to allow the vehicle to run through the length of the payments made.

  • What forms of payment does Auto Trakk accept?

    Auto Trakk does not accept checks or cash payments.

    Auto Trakk accepts MasterCard, Visa, Discover, and American Express credit and debit cards for payment. This includes prepaid cards provided the card displays a logo from one of the listed brands.

    Please be advised, many of the prepaid card companies consider us a rental car company and may try to reserve an extra 15% over and above your payment amount. This 15% reserved amount would be returned to your account as soon as the transaction is complete.

    OR

    Auto Trakk allows payments via PayPal®. Just select this option as your payment method, during the online payment process.

    OR

    You may also make your payment via MoneyGram which is available at most CVS and Walmart stores. If you choose to use this service, the Auto Trakk receiver code is 2995 and your “Account Number” is the Contract Number printed on your Auto Trakk welcome letter. If you do not know your lease Contract Number, please call customer service at 888-689-7117, and they will provide it to you.

  • When is my weekly payment due?

    Your payment is due every Friday at Auto Trakk.

  • How do I pay bi-weekly or monthly?

    One of the benefits of the Auto Trakk program is that you can make your payments around your pay cycle, provided you are prepaying these payments.

    If your vehicle is equipped with a device that has a keypad, you will receive a code for each weekly payment you make. You may enter all codes into the device at the same time.

    If your vehicle is equipped with a PassTime™ device, the device will automatically be activated to allow the vehicle to run through the length of the payments made.


    The vehicle will run uninterrupted until the next payment due date.

  • What should I do if I am unable to make a payment?

    Please contact Auto Trakk immediately to see if there is anything we can do to assist you. The number is 1-888-689-7117

  • What is the Security Code?

    This feature is only available for vehicles equipped with keypad devices.

    The security code is an anti-theft feature of the device. By utilizing this code, you will disable the starter and prevent the vehicle from being started even if someone has the keys to your vehicle. Feel free to contact Customer Service at 888-689-7117 should you ever need your security code

  • How often do you report my payment history to the credit bureaus?

    Auto Trakk reports monthly to Trans Union, Equifax, and Experian.

  • Can I trade in my vehicle?

    Yes - You may trade the vehicle in at any time throughout the life of the lease provided the dealership pays off your lease per the terms of your lease contract.

  • Is GAP part of my lease?

    Yes - Auto Trakk leases include GAP (Guaranteed Auto Protection) however the customer is responsible for any automobile insurance deductible and GAP is subject to certain adjustments and exclusions.

  • What insurance requirements am I responsible for on this vehicle?

    First of all make sure you tell your insurance agent this is a leased vehicle.

    You are required to maintain liability coverage at your state's minimum. Your comprehensive and collision deductibles must be $500 or less and Auto Trakk must be listed as the Additional Insured and Lien Holder. NOTE: Florida does not require bodily injury coverage but Auto Trakk requires 10,000/20,000/10,000 coverage.

    If at any time your insurance changes or lapses, Auto Trakk must be provided with a current declaration page.

    There are a number of insurance companies Auto Trakk does not currently accept. For a current list of companies whose coverage is not acceptable under Auto Trakk standards please call 888-689-7117.

  • What should I do if I am involved in an accident or my vehicle is stolen?

    You must notify Auto Trakk, your insurance company, and the police immediately.

  • What should I do if I move?

    Notify Auto Trakk immediately of any personal information changes. If you move out of the state in which you currently reside we will need to complete a moving packet for you so the vehicle can registered the new state.

  • What happens when I make my final lease payment?

    You may return the vehicle to Auto Trakk. (You will be responsible for any excessive mileage and any damage to the vehicle);

    OR

    You may purchase the vehicle for the residual amount plus the $250.00 purchase option fee;

    OR

    You may elect to trade the vehicle in on a newer vehicle.